Terms of Service

1. Scope

These Terms of Service govern the use of the Palveron platform, provided by Palveron A. Podzus, Zülpicher Str. 393, 50935 Cologne, Germany (the "Provider"). By registering for or using the platform, you accept these terms.

2. Subject Matter

The Provider offers a Software-as-a-Service (SaaS) platform for AI governance. The service includes verification of AI interactions, policy enforcement, compliance evidence, and optional blockchain attestation. This is a usage agreement, not a purchase agreement.

3. Plans and Billing

The platform is available in four tiers: Community (free), Pro, Business, and Enterprise. Current pricing and feature sets are available on the pricing page. Enterprise plans are individually negotiated. All prices are exclusive of applicable VAT.

4. Registration and Account

Registration is required to use the platform. You must provide accurate information and keep your credentials confidential. You are responsible for all activity under your account. If you suspect unauthorized access, notify us immediately at [email protected].

5. License

The Provider grants you a non-exclusive, non-transferable, revocable right to use the platform according to your selected plan for the contract term. Sublicensing is not permitted. The software, including all algorithms, models, and interfaces, remains the property of the Provider.

6. User Obligations

You agree to use the platform solely in accordance with the Acceptable Use Policy (AUP). In particular, you may not:

• Use the platform for unlawful purposes

• Systematically circumvent rate limits

• Reverse engineer, decompile, or disassemble the platform

• Share or sell access credentials to third parties

• Resell governance requests to third parties

7. Availability and Support

The Provider endeavors to maintain high platform availability. Specific uptime guarantees are only provided under Enterprise contracts with separate SLAs. Planned maintenance will be announced in advance where possible. Support levels vary by plan.

8. Data Protection

Personal data is processed in accordance with our Privacy Policy. Where the Provider processes personal data on behalf of the customer (e.g., governance traces containing prompts), the parties will enter into a Data Processing Agreement (DPA). Business and Enterprise customers can download the DPA from the dashboard.

9. Liability

The Provider's liability is limited to intent and gross negligence. In case of breach of material contractual obligations, the Provider is also liable for slight negligence, limited to typical foreseeable damages. Liability for damages arising from injury to life, body, or health remains unlimited.

The Provider is not liable for decisions made based on platform outputs. The platform provides governance tools, not legally binding compliance assessments.

10. Term and Termination

Community plans may be terminated at any time without notice. Paid plans have a minimum term as described in the respective plan and may be terminated with 30 days' notice at the end of the billing period. The Provider may terminate immediately for material breach of these terms or the Acceptable Use Policy.

11. Changes to Terms

The Provider reserves the right to modify these terms with reasonable notice. Changes will be communicated via email and/or dashboard notification. If you do not object within 30 days of notification, the modified terms are deemed accepted. In case of objection, you have a special right of termination.

12. General Provisions

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for disputes with entrepreneurs is Cologne. If any provision of these terms is invalid, the remaining provisions shall remain in effect.